There was a time when email marketing mostly meant sending out a newsletter once a week or maybe once a month. You’d share some updates, throw in a few links, and hit send. Job done.
But now? That kind of email barely gets noticed. People’s inboxes are full. Everyone’s juggling a million things. So if your email feels like it could’ve gone to anyone, chances are ,it’ll be ignored by everyone. But here’s the good news: email isn’t going anywhere. In fact, it’s evolving into something way more interesting. It’s becoming more personal, more interactive, and honestly, more human.
Here’s how email marketing is changing, and why it’s actually kind of exciting.
You know that feeling when an email pops up and it feels like the brand actually knows who you are? Like they remember what you liked, what you looked at last time, or even what time you usually read your emails? That’s where email is headed. It’s no longer about blasting the same message to thousands of people. Now it’s about making every email feel personal, even if it’s automated. Whether it’s a birthday message, a product you left in your cart, or a little check-in a few days after you bought something, the emails that work now are the ones that feel thoughtful.
Emails used to be pretty one-sided. You open it, read it, maybe click a link, and that’s it. But now, brands are playing around with making emails more fun.
Think little quizzes, quick polls, product sliders, or even buttons you can click to RSVP without leaving the email. It’s small stuff, but it keeps people engaged, and makes the experience feel less like “here’s another ad” and more like “hey, let’s talk.” And let’s be honest, no one wants to be talked to anymore. We want to feel like we’re part of the conversation.
Yes, automation is still a big part of email, but the future is all about making it feel less… well, automated.
People don’t mind getting scheduled emails. What they do mind are cold, generic messages that don’t match where they are or what they care about.
Smart brands are using automation to build simple, friendly journeys. Like a welcome series that introduces you to the brand step by step. Or a quick message checking in if you haven’t visited in a while. It’s about being there when it matters, not just sending emails because you feel like you should.
This might be the biggest shift of all. You can spot a “corporate” email from a mile away. The overly polished language, the stiff tone, the lack of personality. Now, more brands are starting to write emails the way we talk. A bit more casual, a little warmer, sometimes even funny. And people respond to that. Because it feels real.
Not every email needs to be a hard sell. Sometimes just sharing a tip, a little story, or even a random behind-the-scenes moment from your team is enough to make someone stay subscribed.
If you’re still thinking of email marketing as “that thing you do once a month,” it’s time to rethink. The future isn’t about sending more emails, it’s about sending better ones. More useful. More timely. More real. It’s about remembering there’s a real person on the other side of the screen. The brands that do that? They’ll be the ones people actually enjoy hearing from. And honestly, in a world full of noise, that kind of connection is worth everything.
More than any process or tool.
29 January 2020
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